Field services where scheduling lives in one person's head
HVAC, maintenance, facilities management, technical services - your dispatchers and coordinators hold the entire operation together through personal knowledge. Who is available, who has the right skills, which parts are in the van, which customer needs the SLA response. It works because your people are exceptional. It breaks when they are sick, on holiday, or leave.
Where we see time and money leak
- Scheduling and dispatch - matching technicians to jobs based on skills, location, parts, and SLA requirements done manually
- Parts and inventory - van stock tracked informally, reorders triggered by phone calls or memory
- Job documentation - completion reports, photos, and sign-offs flowing through email or paper before reaching the back office
- Customer communication - status updates and ETA information relayed manually by coordinators
What we do
We map your dispatch logic - the rules your best coordinator carries in their head - and build it into a system. Routine assignments happen automatically based on skills, location, and SLA. Exceptions route to your team. Job data flows from the field to the back office in real time.
Typical engagement: 8 weeks from first visit to running system. Your team owns everything we build.
Common starting point: Structuring dispatch rules into a system, automating job documentation flow, or building real-time customer communication from field data.